Widerrufsrecht

Overview
At VECTORHUE, we want you to love what you ordered. If for any reason you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy explains your rights and obligations when returning products purchased from our website.
Please read this policy carefully before making a return. By making a purchase from VECTORHUE, you agree to the terms set out below.
Our Return Promise
You have fourteen calendar days from the date you receive your order to request a return. If fourteen days have passed since you received your order, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Non-Returnable Items
Certain items cannot be returned. These include:
Items that have been worn, washed, or altered in any way
Items with missing tags or original packaging
Intimate or sanitary goods for hygiene reasons
Gift cards
Items marked as final sale or clearance at the time of purchase
Items damaged due to customer misuse or improper care
If you are unsure whether your item is eligible for return, please contact us before sending it back.
How to Request a Return
To initiate a return, please follow these steps:
Contact our customer support team at assistanc@vectorhue.vip within fourteen days of receiving your order. Include your order number, the name of the item you wish to return, and the reason for the return.
We will respond within two business days with a return authorization and instructions for where to send your return. Please do not send your item back without first receiving a return authorization.
Once you have received your return authorization, carefully repackage the item in its original packaging, attach all tags, and ship it to the address provided in our instructions.
Return Shipping Costs
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to our error, such as receiving a defective item or the wrong item.
We recommend using a trackable shipping service or purchasing shipping insurance for returns valued above a certain amount. We cannot guarantee that we will receive your returned item without tracking or proof of delivery.
If you receive a refund, the cost of original shipping will be deducted from your refund unless the return is due to our error.
Inspection and Processing Time
Once we receive your returned item, we will inspect it within five business days. We will notify you by email once the inspection is complete and inform you of the approval or rejection of your refund.
If your return is approved, we will process the refund as described below. If your return is rejected due to the item not meeting our eligibility criteria, we will contact you to arrange for the item to be sent back to you at your expense.
Refunds
If your return is approved, we will refund the purchase price of the returned item. Original shipping charges are not refundable unless the return is due to our error.
Refunds will be issued to your original payment method. For PayPal payments, the refund will be sent back to your PayPal account. For other payment methods, the refund will be credited to the same card or account used for the original purchase.
Please allow up to ten business days for the refund to appear in your account after we have processed it. The exact timing depends on your bank, credit card issuer, or payment provider.
Late or Missing Refunds
If you have not received your refund after ten business days from our approval notification, please first check your bank account or PayPal account again. Then contact your bank or credit card company, as there is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at assistanc@vectorhue.vip with your order number and return authorization details.
Exchanges
If you need to exchange an item for a different size, color, or style, please follow the return process above to return the original item. Once your return is approved, you may place a new order for the desired item.
We do not offer direct exchanges because inventory levels change quickly. Placing a new order ensures that the item you want does not sell out while we process your return.
Defective or Incorrect Items
If you receive a defective item or an item that is different from what you ordered, please contact us immediately within seven days of delivery. We will arrange for a return shipping label at no cost to you.
Once we receive and inspect the defective or incorrect item, we will send you a replacement if available, or issue a full refund including original shipping costs.
Please include clear photographs of the defect or the incorrect item when you first contact us. This helps us resolve your issue more quickly.
European Union Customers
If you are a customer located in the European Union, you have the right to cancel your order within fourteen days of receiving your item without giving any reason. This cooling-off period begins the day you receive your item.
To exercise this right, you must notify us of your decision to cancel within the fourteen-day period. You must then return the item within another fourteen days. You are responsible for the cost of return shipping unless we agree otherwise.
Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website. It is your responsibility to review this policy periodically.
Contact Us
If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us at:
VECTORHUE
Email: assistanc@vectorhue.vip